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Office and digitalisation

Fewer meetings, more production. A manifesto.

Your calendar is full, the line is waiting for decisions. Meetings are processes like any other, and just as full of waste. Here is a manifesto for clearing them out.

HomeGuideOffice and digitalisation

7 min

Look at your calendar. How many appointments this week have a clear outcome that would not come about without the meeting? And how many are simply there because they have always been there? If you are honest, the second group is larger.

In production you would never let that pass. A machine that runs without producing anything is noticed immediately. A meeting that runs without deciding anything is noticed by nobody, because everyone is sitting in it. Yet a meeting is a process like any other: it has an input, a lead time, an output. And it has waste, often more than any process in the hall.

That is why I have formulated a meeting manifesto for operations teams. Not rules of conduct for polite meetings, but lean principles applied to the calendar. You can adopt it, adapt it or cross it out. The main thing is that you start treating meetings the way you treat your processes.

Meetings are processes, and they have the same seven types of waste

The classic types of waste from the Toyota Production System can be transferred to meetings almost without translation. Waiting: everyone sits there until the last person arrives. Overproduction: information is presented that nobody needs. Inventory: topics are postponed and pile up. Transport: the same information travels through three committees. Motion: participants switch between appointments without really arriving at any of them. Rework: decisions are reopened in the corridor after the meeting. Overprocessing: twenty slides for a question that one sentence would have answered.

Once you have seen it this way, there is no going back. The calendar becomes a value stream. And as in every value stream: first make it visible, then improve it.

That is why I like to have leadership teams log their meetings for a week: purpose, participants, duration, outcome. The result is almost always sobering and almost always the beginning of real change.

The manifesto: principles for operations

Here are the principles I agree with operations teams. They are deliberately short so that they can be hung on the wall.

  • Every meeting has a purpose that fits in one sentence: decide, align or solve. Informing is not a purpose. Information goes in writing.
  • Anyone who does not contribute to the purpose is not invited. Attendance is not a sign of appreciation.
  • The agenda comes beforehand, with the question that is to be answered. No agenda, no meeting.
  • The duration follows the content, not the calendar grid. Short slots are the standard, long ones the exception.
  • Every meeting ends with decisions, owners and deadlines, visible to everyone. What is not recorded was not decided.
  • Recurring meetings have an expiry date. They are reviewed regularly and cancelled if necessary.
  • The shop floor takes priority. Anyone needed in the plant may leave an office meeting.

The manifesto only works if leadership lives it themselves. If plant management keeps sending invitations without an agenda, nobody follows the rules.

The cut list: which meetings you can end immediately

After the logging week comes the cut list. For every recurring meeting I ask the same question: what would happen if it were dropped? For a surprising number, the answer is: nothing.

Typical candidates are status rounds in which people report in turn what is already in the system anyway. Alignment meetings that only exist because two departments do not dare to talk to each other directly. Steering committees for projects that have long since become part of daily business. And the many meetings whose original reason nobody remembers any more.

An administration department head I worked with had a weekly alignment meeting between order processing, production planning and purchasing. It ran long, everyone came, little was decided. On closer inspection it turned out that the meeting was substituting for a missing process. The departments had no defined handover point, so they met. Once the handover point was defined in the system, the meeting became redundant. The meeting was not the problem, but what it was compensating for.

What remains: regular communication with a cadence

Fewer meetings does not mean no meetings. A plant needs regular communication, but with a cadence and a clear purpose at every level. The shopfloor meeting at the board on the line, short and daily, for deviations from the last shift. The plant round for topics the lines cannot solve themselves. The leadership meeting for decisions that concern resources or priorities.

The principle behind this is escalation upwards, not information downwards. Each level handles what it can solve itself and passes on only what it cannot solve. That makes the leadership meeting shorter, because it only sees the real obstacles.

Anyone who builds this cascade cleanly no longer needs many of the previous meetings. The status report to the management team disappears, because the management team can see on the wall where the plant stands. Alignment between departments disappears, because interfaces are regulated in the process.

Digital tools: help or new waste?

Many companies try to fight the flood of meetings with tools: chat instead of meetings, kanban board instead of status round, shared documents instead of presentations. That can work if the rules are clear beforehand. If not, the waste merely relocates. The meeting becomes a channel with hundreds of messages that everyone has to read so as not to miss anything.

My rule: first clarify the purpose and the process, then choose the tool. A chat replaces a status round if it is agreed who writes what there and when, and who has to read it. A digital board replaces an alignment meeting if the handover points are mapped on it and someone maintains them daily.

And some things still need the room. Conflicts, decisions with far-reaching consequences, topics with emotion: those do not belong in the chat. For those, every minute in the room is worth it, provided the minutes before it have been saved.

How to start: one month of meeting hygiene

You do not have to turn the whole company upside down. Start with your own leadership team. Log for one week. Then draw up the cut list and be bold: whatever is cut can be reintroduced at any time if it is missed. Usually it is not missed.

Then agree the manifesto rather than decreeing it. Let the leadership team adapt the principles so that they become its own. Put them up where they can be seen. And after a month, review together what has changed: how many meetings are gone, how many decisions were recorded, how often invitations were sent without an agenda.

The real gain is not the time saved. It is the attention that flows back into the plant. Leaders who sit in fewer meetings are more often at the gemba. And that is where improvement happens, not in the conference room.

In short

  • A meeting is a process with input, lead time and output. The seven types of waste apply there just as they do in the hall.
  • Every meeting needs a purpose in one sentence: decide, align or solve. Informing goes in writing.
  • Many meetings compensate for missing processes. Once the handover point is regulated, the alignment meeting is no longer needed.
  • Regular communication follows a cadence and escalates upwards. Each level solves what it can and passes on only the rest.
  • Tools only help once purpose and process are clear. Otherwise the waste moves from the room into the chat.

Frequently asked questions

Frequently asked questions

How do I convince my leadership team to cut meetings?

Not with arguments, but with data from their own calendar. Have the team log every meeting for a week by purpose, duration and outcome. The evaluation usually convinces better than any discussion. Then the simple question for each meeting: what happens if it is dropped? Agree to evaluate cancelled meetings only after a few weeks. What is genuinely missed comes back, and that is rare.

What is the difference between a status meeting and a shopfloor meeting?

A status meeting reports what happened. A shopfloor meeting deals with what is deviating. The KPIs are already on the board, so nothing is read out; instead the question is: where are we deviating, why, who does what by when. It is short, runs on a cadence and ends with actions. Exactly this principle can be transferred to leadership rounds in the office: numbers visible beforehand, only deviations and decisions in the meeting.

Can I replace meetings completely with chat and digital boards?

Partly. Status information and simple alignments can be moved to digital channels quite well if clear rules define who writes what where and who has to read it. Decisions with far-reaching consequences, conflicts and emotional topics still need the room and the conversation. The mistake many companies make is to introduce tools before purpose and process are clear. Then instead of a flood of meetings you get a flood of messages.

Read on

Lucyna Gorges facilitating a lean workshop in the obeya room of a large plant

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